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FAQs

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to info@riyahana.com

How long does shipping take?

Most orders are delivered within five to seven business days (not including weekends or holidays). We fulfill orders Mondays thru Fridays. Orders placed over the weekend are processed the following Monday. There may be additional delays due to seasonal sales (i.e., Black Friday), carrier delays (i.e., weather), or global events (i.e., pandemic).

Please allow at least 24 hours for tracking information to update prior sending us an email.

We recommend upgrading shipping if you need an item for an event/special occasion.

We currently only ship Internationally to Canada. Due to increased international shipping rates and delays, we limit shipping options. Please also be aware that you are responsible for any additional import duties and fees the carrier may charge before delivery is released. We are not responsible for these extra fees, and we do not accept returns.

International orders arrive in about two weeks.

Contact info@riyahana.com as soon as you know you would like to cancel your order, and we will do our best to assist you. An order that is shipped out cannot be canceled. Additionally, we do not process any refunds and exchanges once an order has beed shipped.

Contact info@riyahana.com and include a photo of the damage(s) within three days of receiving your item(s). We’ll contact you to resolve your issue as quickly and efficiently as possible!

Contact info@riyahana.com with a photo of the wrong item(s). We’ll contact you within one business day to resolve your issue quickly and efficiently.

We won't be able to accept returns on any products unless it is damaged. Contact info@riyahana.com and include a photo of the damage(s) within three days of receiving your item(s). We’ll contact you to resolve your issue as quickly and efficiently as possible!

The credits provided will go back to the original form of payment.  The initial shipping fee and insurance are non-refundable. 

While we carefully select all our items, we do not manufacture our pieces and are unable to fulfill custom orders in varying colors, sizes, or lengths.

No! Currently, we are not shipping to P.O. Boxes.

Free Standard Ground Shipping on U.S. orders only, including all 50 states and APO/FPO destinations unless otherwise stated. No adjustments will be made to previous or pending purchases. No cash value. Select products are excluded from the offer. Void where prohibited or otherwise restricted.
Unable to find satisfactory answers ? Contact Support

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